KYC Status

Read for details on KYC statuses of the senders

The KYC verification process is an automated process conducted on a real time basis. During this verification process, the user is placed under various KYC Statuses as described below:

Unverified Status

A user is placed in “Unverified” status until their KYC information has been submitted for verification.

Verified Status

A user is placed in "Verified" status if all the required KYC information has been submitted and successfully verified. User's transactions are only processed once they are verified.

In progress Status

A user is placed in "In progress" status if their KYC information has been submitted but the verification process is still running.

Retry Status

A user is placed in “Retry” status when the user is not verified automatically in the first instance, however, the verification does not require any review by the Affiliate. The user will be required to enter the last 4 digits or full Social Security Number (SSN). If the user cannot be verified with the SSN, the user is then moved to “Review Pending” status.

Document Status

A user is placed in “Document” status when the document submitted by the user cannot be verified. In this case, the user will be notified via email that the user has been moved to “Document” Status. The Customer Support Representative shall ask the user to reupload the document in the required format. The ID may be uploaded by the user or Affiliate. After the new document is uploaded, verification usually takes upto two (2) business days, however, the verification may take longer depending upon the case.

Review Pending Status

A user is placed in “Review Pending” status in the following scenarios:

· If the user is not verified after “Retry” status.

· After user submits additional information or document requested in “Retry Requested”/ “Document Requested” status.

Under “Review Pending” status, the user will be placed under review for KYC verification. Machnet shall inform the Affiliate regarding any further information and/or document that will be required to verify the user by placing the user under “Retry Requested” or “Document Requested” status. Upon review, Affiliate may move a user in “Review Pending” status to other KYC statuses as they deem sufficient. However, a user cannot be moved back to “Unverified” status.

Retry Requested Status

A user is placed in “Retry Requested” status if the user is required to edit existing information or submit additional information based on Affiliate review. Once the user has edited/submitted required information, they will be moved to “Review Pending” status.

Please note that details such as email, State and phone number entered by the user at the time of signup cannot be edited by the user when they are in “Retry Requested” status.

Document Requested Status

A user is placed in “Document Requested” status if the user is required to submit additional document based on Affiliate review. Once the user has submitted the required document, they will be moved to “Review Pending” status. Documents that may be requested from the user include:

· Identification Document

· Proof of address

· Proof of income/source of funds

Suspended Status

A user in “Suspended” status is not allowed to conduct any activity in the system. A user may be placed in “Suspended” status for one or more of the following reasons:

• The Platform identifies anything suspicious during the Verification process of the user;

• Identification of any AML, fraud or compliance risk with the user (whether or not the user is a verified user);

• Any discrepancy in the KYC documents and information provided by the user;

The Affiliate can move users to other KYC status as mentioned above except to a “Verified” status. Affiliate shall change KYC status of users or take other actions as per the KYC notes and next steps suggested below. MACHNET shall perform necessary verification on the users before placing them on “Verified” status.

KYC Notes and Next Steps

S.No	KYC Notes	Action Required	Remarks
1	No public record found	Retry Requested>> Full SSN and contact Machnet for Enhanced Due Diligence	User will require to submit full SSN once they login to the system
2	Input Address is a PO Box and YOB Does Not Match	Retry Requested>> None and contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
3	Input Address is a PO Box and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None and contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
4	Input Address is a PO Box and State Does Not Match	Retry Requested>> None and contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
5	Address Does Not Match and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
6	Address Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
7	Street Number Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
8	Street Name Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
9	ZIP Code Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
10	State Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
11	Last Name Does Not Match and DOB/YOB Not Available	Retry Requested>> None and collect ID manually to reduce the steps to verify the DOB as well	The user can edit the KYC details entered in the system and the SMP can upload the ID received from user profile from machnet Dashboard
12	ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
13	Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
14	Located Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
15	SSN Does Not Match, Within Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
16	YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
17	MOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
18	YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
19	Address Does Not Match and SSN Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
20	Address Does Not Match and SSN Does Not Match, Within Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
21	Address Does Not Match and SSN Not Available	Retry Requested>> None	The user can edit the KYC details entered in the system
22	Address Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
23	Address Does Not Match and Located Warm Address	Retry Requested>> None	The user can edit the KYC details entered in the system
24	Address Does Not Match and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
25	Address Does Not Match and Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
26	Street Number Does Not Match and SSN Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
27	Street Number Does Not Match and SSN Does Not Match, Within Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
28	Street Number Does Not Match and SSN Not Available	Retry Requested>> None	The user can edit the KYC details entered in the system
29	Street Number Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
30	Street Number Does Not Match and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
31	Street Number Does Not Match and Located Warm Address	Retry Requested>> None	The user can edit the KYC details entered in the system
32	Street Number Does Not Match and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
33	Street Name Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
34	Street Name Does Not Match and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
35	Street Name Does Not Match and Located Warm Address	Retry Requested>> None	The user can edit the KYC details entered in the system
36	Street Name Does Not Match and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
37	ZIP Code Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
38	ZIP Code Does Not Match and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
39	ZIP Code Does Not Match and Located Warm Address	Retry Requested>> None	The user can edit the KYC details entered in the system
40	ZIP Code Does Not Match and Single Address in File	Retry Requested>> None	The user can edit the KYC details entered in the system
41	ZIP Code Does Not Match and State Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
42	ZIP Code Does Not Match and Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
43	Newer Record Found and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
44	Newer Record Found and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
45	Newer Record Found and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
46	Newer Record Found and State Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
47	Newer Record Found and Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
48	Located Warm Address and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
49	Located Warm Address and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
50	Located Warm Address and State Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
51	Located Warm Address and Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
52	Single Address in File and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
53	Single Address in File and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
54	Single Address in File and Input Address is a PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
55	State Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
56	State Does Not Match and YOB Does Not Match, Within 1 Year Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
57	Address Location Alert and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
58	Address Location Alert and YOB Does Not Match, Within Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
59	Address Location Alert and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
60	Last Name Does Not Match and YOB Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
61	Last Name Does Not Match and YOB Does Not Match, Within Tolerance	Retry Requested>> None	The user can edit the KYC details entered in the system
62	Last Name Does Not Match and Newer Record Found	Retry Requested>> None	The user can edit the KYC details entered in the system
63	Last Name Does Not Match and Located Warm Address	Retry Requested>> None	The user can edit the KYC details entered in the system
64	Last Name Does Not Match and ZIP Code Does Not Match	Retry Requested>> None	The user can edit the KYC details entered in the system
65	Last Name Does Not Match and Input Address is PO Box	Retry Requested>> None	The user can edit the KYC details entered in the system
66	YOB Does Not Match but Within Tolerance and SSN Not Available	Retry Requested>> None	The user can edit the KYC details entered in the system
67	Input Address is a PO Box and DOB/YOB Not Available	Document Requested>> valid ID and Contact Machnet for Enhanced Due Diligence	User will be prompted to upload ID document from the system and Enhanced Due Diligence required
68	DOB/YOB Not Available and SSN Does Not Match	Document Requested>> valid ID and Contact Machnet for Enhanced Due Diligence	User will be prompted to upload ID document from the system and Enhanced Due Diligence required
69	DOB/YOB Not Available and SSN Does Not Match, Within Tolerance	Document Requested>> valid ID and Contact Machnet for Enhanced Due Diligence	User will be prompted to upload ID document from the system and Enhanced Due Diligence required
70	DOB/YOB Not Available and SSN Not Available (Thin File)	Document Requested>> valid ID and Contact Machnet for Enhanced Due Diligence	User will be prompted to upload ID document from the system and Enhanced Due Diligence required
71	DOB/YOB Not Available	Document Requested>> valid ID	The user will be prompted to upload ID document
72	Newer Record Found and DOB/YOB Not Available	Document Requested>> valid ID	The user will be prompted to upload ID document
73	Located Warm Address and DOB/YOB Not Available	Document Requested>> valid ID	The user will be prompted to upload ID document
74	Single Address in File and DOB/YOB Not Available	Document Requested>> valid ID	The user will be prompted to upload ID document
75	Address Location Alert and DOB/YOB Not Available	Document Requested>> valid ID	The user will be prompted to upload ID document
76	High Risk Address	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
77	SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
78	SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
79	SSN Is Invalid	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
80	SSN Issued Prior to DOB	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
81	Street Name Does Not Match and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
82	Street Name Does Not Match and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
83	Street Name Does Not Match and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
84	ZIP Code Does Not Match and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
85	ZIP Code Does Not Match and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
86	ZIP Code Does Not Match and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
87	Newer Record Found and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
88	Newer Record Found and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
89	Newer Record Found and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
90	Located Warm Address and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
91	Located Warm Address and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
92	Located Warm Address and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
93	Single Address in File and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
94	Single Address in File and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
95	Single Address in File and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
96	State Does Not Match and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
97	State Does Not Match and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
98	State Does Not Match and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
99	Address Location Alert and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
100	Address Location Alert and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
101	Address Location Alert and Input Address is a PO Box	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
102	Input Address is a PO Box and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
103	Input Address is a PO Box and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
104	Input Address is a PO Box and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
105	Last Name Does Not Match and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
106	Last Name Does Not Match and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
107	Last Name Does Not Match and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
108	YOB Does Not Match and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
109	YOB Does Not Match and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
110	YOB Does Not Match and SSN Not Available	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
111	YOB Does Not Match but Within Tolerance and SSN Does Not Match	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required
112	YOB Does Not Match but Within Tolerance and SSN Does Not Match, Within Tolerance	Contact Machnet for Enhanced Due Diligence	Enhanced Due Diligence required